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FAQs

You get a personalized full-length written song (two verses and chorus) inspired by the story and memories you provided at the time of checkout. Your song will be performed by the artist who wrote the song which will include a dedication to the recipient. The song will be delivered in the form of a YouTube link and emailed to you along with a beautiful PDF lyric sheet. We also offer a variety of upgrade packages like studio recording, lyric video, song extensions, full studio production, and more!

You will receive your song digitally to your email address with a link to your song, as well as your lyric sheet. The time it takes to receive your song depends on the package you choose we offer 30 days, 7 days, and 24 hours for rush delivery. Although rare, sometimes there are instances that are beyond our control that affect delivery time like studio closures, pandemic travel restrictions, etc. Please refer to Terms of Service for more information.

We offer several packages based on turnaround time. Our standard packages begin at $129 USD for a 30-day turnaround, $179 for 10 days, and $249 for 24 hours. A studio recording is $195 USD while a full studio production with instrumentation is $995 USD. All songs are delivered in a high-quality mp3 format. Pricing for upgrade packages is available at www.songheart.co/upgrades

We want our customers to be wowed when they get their song! Songheart artists are a select group of talented and highly acclaimed songwriters hand-picked by co-founders Scotty James and Johnny Ioannou who have a proven track record and over 30 years combined experience in the music industry. Ioannou, former music manager, and record label executive discovered Scotty James whose debut single hit #20 on the Billboard Charts earning the team a Canadian Radio Music Award in 2013. Rest assured, the artist that is assigned to your song has been carefully vetted by Songheart’s executive team to make sure you get the highest quality song possible!

Don’t worry! We have a proven track record of delivering thousands of songs that exceed our customer’s expectations. In the rare event that you do not like the song, we will give you one FREE revision as long as it’s minor in nature. If we made a mistake that was different from the story you provided, we will most definitely revise it at no charge. We cannot rewrite an entire song or change the melody or structure as this would be considered major.

To maintain the integrity and essence of your song, our artist’s goal is to create a timeless song for you to cherish for years, not a song-o-gram that is a literal interpretation of your story. We aim to find a happy balance to your song using the details you provided and metaphors that describe how you feel about that person and why they are important to you! To sample the type of songs you can expect from Songheart, browse through Our Songs section. Take note of any artist that you like and we’ll do our best to assign them or someone similar to your song!

Once your song details are submitted, our goal is to assign the artist to your song so they can begin working on it immediately. This makes it challenging to accommodate changes to your story unless the artist reaches out to you asking for more information. If there are more details that you want to be added to your song, such as an extra verse, you can always order a Song Extension as an upgrade at www.songheart.co/upgrades

Many of our customers upgrade to a studio recording as well as purchase an extension to give them another verse before the song hits the studio. We also offer professional lyric videos, surprise serenades, full studio production releases including superstar releases that gets your professionally recorded song added on Spotify and a music video. We will also be introducing a collection of physical keepsake gifts like framed lyrics and plaques. See upgrades for pricing and more details www.songheart.co/upgrades

Every song is custom written to tell your unique story therefore we cannot refund because the artist will have already been paid.  We have a very strict vetting process that we use to select our team of artists to ensure our high standards are met for each song i.e. lyrics relate to your story; vocals are on key; and quality recording. If any part of your song does not meet our standards outlined here, please let us know within 3 days of receiving your song and we will review on a case by case basis and fix it if necessary at no charge. Because music is subjective, simply not liking the song or melody is not reason enough to warrant a refund. In that case, you can pay for a revision to cover the artist’s time to rework another reiteration of your song.