FAQs
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We can't wait to create your song.
You get a personalized full-length written song (two verses and chorus) inspired by the story and memories you provided at the time of checkout. Your song will be performed by the artist who wrote the song which will include a dedication to the recipient. The song will be delivered in the form of a YouTube link and emailed to you along with a beautiful PDF lyric sheet. We also offer a variety of upgrade packages like studio recording, lyric video, song extensions, full studio production, and more!
We offer several packages based on turnaround time. Our standard packages begin at $119 USD for a 30-day turnaround, $149 for 7 days, and $195 for 24 hours. A studio recording is $195.95 USD while a full studio production with instrumentation is $995 USD. All studio recording songs are delivered in a high-quality mp3 format. Pricing for upgrade packages is available at www.songheart.co/upgrades
We want our customers to be wowed when they get their song! Songheart artists are a select group of talented and highly acclaimed songwriters hand-picked by co-founders Scotty James and his former music manager who together earned a Canadian Radio Music Award in 2013 after hitting #20 on the Billboard Charts. Rest assured, the artist that is assigned to your song has been carefully vetted by Songheart’s executive team to make sure you get the highest quality song possible!
Don’t worry! We have a proven track record of delivering thousands of songs that exceed our customer’s expectations. In the rare event that you do not like the song, we will give you one FREE revision as long as it’s minor in nature. If we made a mistake that was different from the story you provided, we will most definitely revise it at no charge. We cannot rewrite an entire song or change the melody or structure as this would be considered major.
Every song is custom written to tell your unique story therefore we cannot refund because the artist will have already been paid. We have a very strict vetting process that we use to select our team of artists to ensure our high standards are met for each song i.e. lyrics relate to your story; vocals are on key; and quality recording. If any part of your song does not meet our standards outlined here, please let us know within 3 days of receiving your song and we will review on a case by case basis and fix it if necessary at no charge. Because music is subjective, simply not liking the song or melody is not reason enough to warrant a refund. In that case, you can pay for a revision to cover the artist’s time to rework another reiteration of your song.